In the event that you are dissatisfied with our service and wish to complain, in the first instance please raise this with the fee earner with conduct of your matter. They will conduct an investigation and hopefully put your mind at rest. If you are still not satisfied, then you should refer the matter to Mr Clive Delves who is the Director of this firm.
If you are still unhappy you may contact the Legal Complaints Service which investigates complaints about Solicitors at PO Box 15870, Birmingham, B30 9EB, telephone 0300 555 0333 or email [email protected]. Complaints must be raised within six months of receiving a final written response from us about your complaint.